Frequently asked.
Answers to what teams ask most before working with us.
How is Gemten different from a regular software agency?
We don't start from a spec; we start from a field diagnosis. Our teams sit with the people who do the work, map the real workflow, then build automation that removes the friction. We own the outcome, not just the code.
Do you work with private companies or only government bodies?
Both. Geometric is our public-sector arm; the wider ecosystem (Scholar, Shop, Studio, E-shop, TrendCast) works with private companies, SMEs and creators across Bangladesh and beyond.
How do you handle data privacy and security?
Zero-trust architecture, encryption in transit and at rest, role-based access, full audit logs, and on-premise options for sensitive agency work. Every platform is reviewed independently before go-live.
What's a typical engagement timeline?
Diagnose (1–2 weeks), Architect (2 weeks), Engineer (4–10 weeks in two-week loops), then Evolve, continuously. Most pilots go live within a quarter.
Can we bring a challenge you haven't seen yet?
Please do; our strongest projects start that way. Send a short brief and we will reply with a diagnosis window within a week.
Do you offer pilot projects before a full rollout?
Yes. We usually start with a scoped pilot so you can check workflow fit, security and measurable impact before a larger rollout.
Which sectors do you serve most?
Civic operations, education, digital media, commerce, and automation for high-accountability organisations.
Can Gemten work with our existing ERP or older software?
Yes. We build API bridges, controlled migration paths and staged synchronisation so your current operations stay stable.
How long does implementation take?
It depends on scope. Pilots often go live in 6–12 weeks; larger programmes follow phased releases so value arrives continuously.
Do you train our internal teams?
Yes: role-based onboarding for operators, managers and technical teams, with documentation and handover sessions.
What support do we get after launch?
Monitoring, incident response, release help and improvement cycles that follow your priorities.
Can your products run on our own servers?
Yes. For sensitive or regulated work we support hybrid and on-premise deployments with secure access control and audit trails.
How do you ensure data governance and compliance?
Policy-aware access control, audit logs, encryption standards and governance workflows set to your organisation's and regulators' rules.
Can the screens be in Bangla and English?
Yes. Our products are built for more than one language, so each user can work in the language they read best.
How do we start a conversation?
Send us a short summary of your challenge from the contact page. We will read it and set up a discovery call with the right specialists.